Department of Work and Pensions

Inklecomms was asked by the DWP to provide advice and adaptations to ensure letters to claimants regarding Employment and Support Allowance, and Jobseekers’ Allowance, were easier to understand.

This work contributed to a review of information products, following recommendations by the independent Work Capability Assessment and Oakley reviews.

Claimant representatives were engaged in content creation and feedback. Working with users and other stakeholders, Inklecomms improved the content, flow, relevance and clarity of the information, using Easier English.

Inklecomms also provided an accessibility audit for a proposed Easy Read leaflet. The audit included analysis and recommendations on intended audience and writing style, including text structure, expository features, language and illustrations.