What we do

We work with organisations and individuals, to make information easier to understand, remember and use. Our services include:

Accessible information

Specialist advice and guidance, from strategy to language simplification. We also advise on effective co-creation and valid user testing.

For providers of health and social care, we also offer advice and support to meet NHS England’s Information Standard and Accessible Information Standard.

Accessibility audit

  • For information recipients

Do you have a letter or leaflet that’s hard to understand?  We can work out why it’s difficult, so you can ask for easier information.

If you have a communication need relating to a disability, you have a right to accessible information in health and social care.

  • For information providers and commissioners

We can advise on the complexity of your information, and how to improve your customers’ experience with easier language. Our multilevel approach goes far beyond a readability score.


We can make your marketing communications easier to process, retain and act upon.


Our in-house training can be tailored to your requirements.


If you can’t find what you are looking for, please get in touch and we will do our best to help.